Complaints Department

Our commitment

Our aim is to provide you with high quality service delivery. If you are not satisfied with our service delivery, services, products, decisions or actions and you have not been able to resolve the matter with our staff, you can lodge a complaint.

We value your feedback and will use the complaints process to identify opportunities to improve our efficiency and effectiveness.

We are committed to ensuring that all complaints are managed in a responsive, efficient, effective and fair manner and that you are treated with respect throughout the complaints process.